There's been a shake up at my company, and I fear a shake down will soon follow. I'm not the least bit worried about my job, but I am worried for a few of my co-workers. If they don't pick up the speed within the next four weeks, I'm afraid they'll be gone. One is already thinking about quitting, the pace is just too hectic.
The place is totally decentralized, which I love, but that also means everyone gets interrupted by somebody at least a dozen times a day for one reason or another.
In the middle of a terrible Michigan recession, the company I work for is bursting at the seams, and the growing pains are getting quite painful.
The latest saga involves a customer who's never happy. She loves the samples, but hates the finished product, which are exactly the same as the samples.
She wants us to keep stock on hand, and is upset that we haven't, but refuses to tell my boss how much to keep on hand, even though he's been asking her for weeks. (Spending the customer's money without their explicit consent as to how much is unethical, he says, and I agree). Crazy stuff like that.
So, I'm tooling around YouTube this evening, looking for something relevant regarding customer service, and I come across a customer service expert, author, John Tschohl, and a video he made about "Hiring and Keeping the Right People."
Because I spent some pretty hungry years hanging on to jobs I hated and knew were going nowhere, I'm always on the lookout for ways to spot better opportunities. What this man had to say in this video was eye opening to me in a way that was truly unexpected. After listening, I realized I was home.
I have never been so proud to work anywhere in my life, crazies and all.
http://www.youtube.com/watch?v=V3mPHoGnAxI
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